Wipro to offer cloud services to cable-service provider DEN Networks
IT giants Wipro has bagged an order to provide cloud-based managed
services to digital cable and broadband service provider DEN Networks.
The deal will enable DEN to transform into a B2C (business-to-customer) from B2B (business-to-business) firm.
"The
10-year-long contract will enable DEN to provide its customers, local
cable operators and partners with real-time services, ensuring
continuous engagement and zero downtime," the global software major said
in a statement here Monday.
The order will also help DEN to
deploy its next generation services and provide quicker service
activation, accurate rating and billing through seamless connectivity
and integration.
The deal envisages DEN offering SMS and BSS
(business support system)-user friendly solutions to allow cable
operators to deliver personalised services to their subscribers at
improved delivery time.
Working as
partners, both firms will meet the changing needs of their customers,
provide more choices and market solutions, using onboard and cloud-based
distributed analytics.
"Our user-centric architecture and
expertise in the broadband & cable space will help DEN engage with
customers at a deeper level," Wipro vice-president and business head of
global communications Anil K Jain said.
The cloud-based platform
will use an extendible patented model to consolidate subscriber,
product, service and infrastructure-based operational data.
The
platform will also allow operators to create and manage a range of
residential and business products for operational efficiency and greater
user experience.
As a part of the deal, the cloud-based service
will automate DEN's backend processes for seamless subscriber experience
and build customer loyalty.
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